The IT support jobs description technician maintains the enterprise computing environment by resolving the issues clients face when using computers and the network. An IT technician often troubleshoots on-site computer software or hardware issues. In the field of information technology, the support technician performs an essential task to maintain the computer systems and enhance the desktop support. They also look into day to day operating systems issues for better productivity
Customer support, either internal or external, is of top priority for any IT Support Technician.These technicians are responsible for maintaining the company's computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.
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