CRM trends for your 2023 strategy

 After the digitization imposed by the coronavirus pandemic, consumer expectations have increased. According to Talkdesk, 58% of customers expect better service than last year. And to give them that service, having a good CRM is key.

So much so that, according to Fortune, the CRM market will grow at a compound annual growth rate of 12.5% ​​to reach 145,790 million in 2029. Let's see what are the  CRM trends  that will define the future of this sector .

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